Sporadic delays in delivery [resolved]

We are experiencing delays in the delivery of domain filtered emails for one of our servers at the moment. This doesn’t affect all emails and only emails sent to domain filtered address, not POP3/IMAP filtered ones.
We are currently working on setting up new servers and fixing the faulty one and expect it to be solved later today. We regret the inconvenience.

Update: We have now solved this and moved traffic to new servers, replacing the faulty one. There should no more delays and all delayed messages should now have been delivered.

Domain administration update – aliases can now be managed

Today we have some good news for all our customers who filter their domain through SpamDrain. You will now be able to manage aliases to filtered addresses directly on the web. There is no extra cost for adding aliases but they must be mapped to one or several filtered addresses. You can also have aliases from one domain pointing to addresses in another one .

We have also improved domain handling so it should be easier to add and manage your domain filtering. You can now also search for both filtered addresses and aliases in the domains page. This feature is also available in the users page.

Please note that all changes made to the domain filtering will take up to five minutes before they propagate to all servers.

Help your friends get rid of spam and receive free SpamDrain months

Today we have made it easier for you to share SpamDrain and for you to get something out of it. Well, you probably already know that if everyone was using a great spam filter, sending spam wouldn’t pay off and the internet would be a much better and happier place. Help us making the world spam free by inviting your friends and colleagues to join SpamDrain and we will reward you with free months.

We have added a new Sharing page Share SpamDrain where you can send invites or share SpamDrain in your social networks, blogs, web pages etc. Simply Log in to your SpamDrain account and hit the Share icon in the upper right corner.

For every paying new filtered address you generate, we will add extra months to your subscription – depending on how many addresses you currently filter. For example, if you filter one address today, you will receive three free months for every new paying filtered address you generate. If you filter two addresses you will receive 1.5 free months for every new filtered address.

The more addresses your friends filter the more free months you receive. Isn’t that great?

If you are generating great volumes you will have the opportunity to join our reseller program instead and start earning real money.

So, start sharing today and make the world a bit more spam free.

Other new features in this update

  • Messages that you have retrieved from the archive can now be displayed and re-delivered.
  • Clearer indication when a message is blocked due to blacklisted sender.
  • Remove entries from blacklist.
  • You may now extend your subscription even when there is more than a year left.

Support closed for summer holidays

Our support will be closed for the summer holidays starting at 18 July 2011 and re-opens again 15 August 2011. We will answer your e-mails as usual during the working days, but the phone support will be closed.

Have a nice summer!

New filter blocks newsletters and marketing emails

For some time we have working on a new type of filter which blocks newsletters and marketing emails. We have being testing it for a while we are really happy with the progress. So today we tell you a little bit more about how it works. Really soon we will enable new functionality in our iPhone, Android and web apps, enabling you to control this filter. (We actually updated our web site today already)

First, some background. As you know you can report spam that SpamDrain has failed to block. This is done in our mobile apps or by logging on to our web site. We have noticed that different users have different definitions of spam. The most obvious definition might be “spam is everything I don’t want in my inbox” (even messages you have accepted to receive but don’t take the time to unsubscribe to). However, there is a problem with this definition. Some people want coupon offers from their local store and some do not want them. With viagra mail it’s much simpler – nobody wants that crap.

We have therefore chosen to introduce this new filter which identifies newsletters and marketing emails and put them in your Archive marked as “Newsletters”. These emails are always listed in your daily/weekly/monthly SpamDrain report so you never have to worry about missing important offers. Of course, you will be able to retrieve/release these blocked message as usual. When retrieving blocked messages from the Archive, SpamDrain will learn not to block similar messages again. You can also turn this filter entirely off.

To train our filters to become even more efficient, we appreciate if you our users could give us a little help when retrieving a message: You will now be asked to classify the message. By helping us deciding why you are retrieving a specific message you will help improving the overall filtering accuracy. The choice you will be given is:

You will get the same question when retrieving a message in the mobile apps.

We hope you will like these improvements – and hey, if you don’t – you can always turn the newsletter filter off. We hope you will enjoy receiving even less spam in the future. Please let us know what you think about these updates.

Please let us know what you think about these updates.

More for more information about the newsletter filter and retrieval of messages from the Archive.

Filtering disturbances [solved]

This weekend we have experienced disturbances in some of our filtering servers. We believed that we solved all problems on Sunday 3 July, but today we found some more issues which now have been resolved.

During the passed disturbances you may have experienced some delays in email delivery if using our domain filtering. If using POP3/IMAP filtering you may have gotten spam slipping through since SpamDrain hasn’t filtered your email account with the normal frequency.

We apologize the inconvenience and are monitoring all servers extra carefully the next days.

New terms and conditions for SpamDrain

We have updated our terms and conditions as per 1st July 2011. We do this to make our terms easier to read and understand, and better reflect product improvements we’ve made lately to SpamDrain. Please read the new terms at spamdrain.net/en/terms-and-conditions-for-spamdrain.

The terms will be affective for new customers now and for current customer as of August 1st 2011.

When the new terms is effective, you will for example be able to view the content of messages in the “Report” section. This is a highly wanted feature for many of our users. This way it will be easier for you to report missed spam since you will be able to see the entire message before deciding if it was a missed spam or not.

Please also note that by continuing to use SpamDrain, you agree to our new Terms and Conditions which will be effective on August 1st, 2011.

Network maintenance

There will be some maintanance work on network infrastructure in one of the SpamDrain data centers the coming two nights (CET time):

Wednesday 05/25/2011 between 0:30am and 6:00am CET (UTC/GMT +1 hour)

Thursday 05/26/2011 between 0:30am and 6:00am CET (UTC/GMT +1 hour)

During this time you may experience down times and increased response times. If you experience problems during this time please be patient. Things should go back to normal at least after 8am.