[SOLVED] Problem with accessing filtered messages – storage provider issues

Posted on May 1, 2014 by henric

We are currently experiencing problems with our main storage provider. This leads to that not all filtered messages can be viewed and released. Our provider is working on a solution and we will update this post as soon as we have more information. The filtering is still working and no messages will be lost – however the filtered messages cannot be viewed until this issue has been resolved.

Update 1: 2014-05-01 18:12 GMT+02:
There has also been disturbances with the filtering itself during the day because of this. We have now made a temporary fix, waiting for our provider to fully restore all functionality at their end. So messages filtered from now on and messages that have been filtered during the day should now be accessible again. Messages filtered before that are still unaccessible until our provider is fully available.

Update 2: 2014-05-01 20:08 GMT+02:
Our storage provider is now up and running again. We are currently synchronizing files and all filtered emails should soon be available again. We are still seeing disturbances so please be patient the next hours.

Update 3: 2014-05-01 22:48 GMT+02:
Everything should now be synchronized and all systems are up and running as normal again. We will update our systems to minimize the impact on SpamDrain when storage problems like the ones we experienced today occur.

We deeply apologize the inconvenience.

SpamDrain not affected by Heartbleed bug

Posted on April 14, 2014 by henric

There has been a lot of news the past week about a security vulnerability in a version of OpenSSL, commonly known as the “Heartbleed Bug”. This bug could potentially allow a cyberattacker to access a website’s customer data along with traffic encryption keys. We have investigated our servers thoroughly and concluded that no parts of the SpamDrain service were ever affected by the Heartbleed bug.

That being said, we strongly recommend you to check the internet services you are using to see if you should change your password for these services. Mashable has a list of well-known services affected by this bug.
If you are using the same password in SpamDrain as you do for any service affected by the bug, we recommend you also change your SpamDrain password.

Second Android beta for SpamDrain 2.0 published

Posted on March 21, 2014 by henric

A second beta of the 2.0 version of the SpamDrain Android app is now on it’s way though Play Store. This version mainly contains bug fixes and no new features compared to the last beta.

We are currently working on adding the rest of the features such as adding and managing addresses and signing up. Until this is finished we’d love to get more beta testers. So please join our beta test Google+ group if you haven’t already to get your copy of the beta.

SpamDrain 2.0 beta for Android 2.0 released

Posted on March 6, 2014 by henric

Today we have published a first beta of the 2.0 version of the SpamDrain Android app. This version aims to catch up on our iOS app and add capabilities like search, management of filtered addresses and more options when releasing and reporting emails. We have also tried to design it to match the design patterns of modern Android apps. So if you can’t wait until we release the final 2.0, please join our beta test Google+ group and get your copy of the beta today.

You will now be able to report and release messages directly from the message lists.

Search capability added in both blocked and allowed lists.

Android beta testers wanted – 2.0 is finally on the move

Posted on February 24, 2014 by henric

We know that you all been waiting a looong time for the new Android version of SpamDrain. We made a decision last year to rewrite the app again since we were not happy with our initial efforts to revamp the app. This, along with us working on keeping the filter as great as possible (since we know you all deserve the best :-)), has delayed the new Android app a bit too long.

That said, we now finally reached the point where a first beta is about to be launched. So please help us out and sign up for our Android beta program below. We use the built in beta testing functionality in Google Play Store, so all you need to do is to join our Google+ group for beta testers. Once you’ve joined the group and got accepted, you will find a link to Google Play where you may the SpamDrain beta program. Once we have published the first beta version you will receive an update to your device.

We are now SpamDrain AB

Posted on October 28, 2013 by henric

Just a short note to you all. We have decided to change our company name from Trillian AB to SpamDrain AB. Everything else stays the same. You may still see Trillian AB in some places but we are currently working on updating our company info in web sites, app stores, emails etc. In a couple of months we hope the new name, SpamDrain AB, to be fully propagated.

Sign in issues with iOS 7

Posted on September 21, 2013 by henric

We are currently experiencing sign in problems for some users with iOS 7 using our iOS app. This is because Apple has changed something in the cookie handling in iOS 7. To solve the problem you need to update the cookie settings in Safari:
Go to the Settings app -> Safari
Change “Block Cookies” to “Never” or “From third parties and advertisers”.
Kill the SpamDrain app or restart your phone and try to sign in again.

We apologize the inconvenience and we are working to fix this as soon as possible. But it take a week or so before a new version is approved in App Store.

SpamDrain 2.0 for iOS released in App Store

Posted on April 22, 2013 by henric

Last week we finally released the new iOS app, SpamDrain 2.0, with support for both iPhone and iPad. A big hand to all beta testers that made the release possible. The past six months we have been working hard to finalize what is a complete rewrite of the old app. We have tried to gather all the feedback we have received from our lovely users and transform that into new features and improvements which hopefully makes the app more useful and usable. I know already that many of you love the improvements, but we also know that some of you don’t. That’s why it’s important that you keep sending us valuable feedback so we can keep up the work of improving the app even more.

Ok, enough with the words, give me some screenshots.

New message lists with search capability and filtering on classification Spam?, Spam, Virus, Newsletter etc. This makes it easier to find messages you are looking for.

Report and release directly from the message lists. Also more options that will give more feedback to the filter.

Clear indication of what has happened to a message. You now see directly in the list if you have reported or released a message and to which color you have changed it.

New email viewer with zoom functionality. Ok, it may be a standard feature, but we are very proud of the new email viewer which is more like the native email viewer in your iPhone. You can zoom and scroll and unlock images and links. As before you may also report or release the message directly from the email viewer.

Report and release when viewing a message. Hopefully it’s also a bit clearer what happens when you give feedback to SpamDrain.

Update report settings for the app. Control how often you want the SpamDrain reports sent to you. We have also made it possible to update your name, company name etc.

Android app
We are also working on a similar rewrite of our Android app but we have not set the release date yet. We will however, release a minor update to our Android app next week or so that will rename the Archive and Report to Blocked and Allowed. We will also make similar updates to our web UI, so the experience is consistent on all devices. But until then, there will be a mix of terminology.

Please note
Unfortunately there is currently a known issue in the iOS app. If your iOS device is set to use 12-hour time, the app crashes when you sign in. We have already submitted a fix to Apple for review, but it may take another week before the new version is approved.

Until then, please make sure to set the 24-hour setting to “On” to use the SpamDrain app. You do this in your iPhone/iPad settings->General->Date&Time.

Final call for more iOS beta testers

Posted on March 19, 2013 by henric

Last week we released what we hope to be the final beta of the SpamDrain iOS app. Now we would like more users testing the beta before we push it to App Store. So…last chance folks before we make the final adjustments :-).

Please click the button below to join the beta program – and remember to add your device in TestFlight – otherwise we won’t be able to send you any beta builds.

Join the beta program

We use Testflight for this beta program which is a well known platform for rolling out test versions of iOS apps. Click the button above to sign up with Testflight and join our beta program.

Once you have added your iOS devices and we have approved you as tester you will be able to install our current beta release.

More iOS beta testers wanted

Posted on February 27, 2013 by henric

As we announced last week we now have released the first beta of our new iOS app and the beta testing is going well. In a week we will release a second beta and hopefully after that we will be able to push it to App Store.

Before we publish the second beta we will now open up for more beta testers. So if you haven’t signed up for a beta testing account in TestFlight already, please do so now. Remember to add your device as well – otherwise we won’t be able to send you any beta-releases.